Most agency websites stay vague about how they actually work. We’d rather be specific. If you’re considering working with Nuvoteam, here is what the first three steps of an engagement look like, in detail, so you know exactly what to expect before you reach out.
1. First contact
The simplest way to start is to email hello@nuvoteam.com. That inbox lands directly with the founding team. No gatekeepers, no qualification forms, no nurture sequence. If you’d prefer a more direct route, you can also message me on LinkedIn, the link is in our footer.
We try to respond within 24 hours, including on weekends. If you’re sending a detailed brief, even better. We’d rather read the context once and come prepared than play 20 questions to figure out what you actually need.
What happens after you reach out: a short reply, usually with one or two clarifying questions and a proposal for a first call. Nothing complicated.
2. Introduction call
The next step is a brief online meeting, usually 30 minutes, occasionally 45. The goal of this call is mutual understanding, not a sales pitch.
We’ll discuss:
- What you actually need. Not the symptom (we need a Salesforce admin) but the underlying situation (we have a Sales Cloud org with three years of accumulated tech debt, our team has grown four times over, and we can’t ship anything without breaking something else).
- The solutions you’re missing. Where the gaps are between what you have and what the work requires.
- Where the challenges lie. Technical, organisational, political. All of them matter, and we want to understand them honestly before pitching anything.
We’ll also explain the services we offer and how we work in practice: Embedded Delivery, project-based work, advisory engagements, retained consulting. After the call, we send over relevant materials. Brochures, references to similar engagements, the licences we hold, whatever helps you make a decision.
If we’re not the right fit, we’ll say so on this call. We’d rather be honest than spend three months in a misaligned engagement, and the things that make a poor fit for us are usually identifiable in the first conversation. If your project actually needs a fifty-person system integrator with 24/7 support contracts, we’re not it. If your project needs senior practitioners who can sit inside your team and ship the work that matters, that’s exactly what we are.
3. Working out the details
Some details are easier to finalise in conversation than over email, so we schedule follow-up meetings as needed. We stay available throughout this phase and keep communication open.
In this stage we work out:
- Who from our team will work on your project. Senior practitioners by default. We name the people you’ll work with, and you meet them before kickoff. No bait-and-switch from senior pitch to junior delivery.
- The duration of cooperation. Project, retainer, embedded delivery, or some combination. We’re flexible on engagement model. Less flexible on quality.
- The associated costs. Transparent and itemised. We don’t have hidden line items or surprise change-orders for work that should have been in scope.
From the first discussion to project completion, we welcome feedback and stay flexible. The best engagements we’ve run are ones where the client felt comfortable saying “this isn’t working, can we change direction?” early enough that we could actually change direction. We’d rather hear it.
What to expect during delivery
Once we kick off, the rhythm depends on the engagement model, but the principles are consistent:
- Senior people working on your project, every day, not just in the kickoff meeting.
- Direct access to the team doing the work.
- Regular updates that surface progress and problems honestly.
- Documentation of what we built and why, so the work outlasts the engagement.
What you should not expect
We’d rather under-promise than over-promise on these points specifically:
- We’re not a body shop. We don’t bill by the seat, and we don’t compete on rate-card economics.
- We don’t take projects we can’t deliver well. If the timeline, scope, or technical approach is wrong for what you actually need, we’ll say so before you sign rather than after.
- We don’t build things twice. If we’ve built it before, we’ll tell you. If we have to figure it out, we’ll tell you that too.
How to start
That’s the process. If any of it sounds like the kind of partner you’d want, book a call or send us an email at hello@nuvoteam.com. We’ll take it from there.